How long will it take to receive my order?
You will receive an e-mail as soon as your order is received. As everything is hand made to order, please allow up to 7 business days for most items to ship. Vermeil/18K gold plated sterling silver items take a little longer - please allow up to 4 weeks for these orders to ship. We ship most orders via US Postal Service Priority Mail.
Where is your jewelry made?
Marjorie Victor hand makes all of her jewelry in her New York City studio with sterling silver, 14K gold fill and vermeil (18K gold plated sterling silver). We use locally-sourced, recycled metal whenever possible.
Can I request a custom necklace length or some other type of customization?
Generally we can accommodate small changes to a piece such as a different finish or a different chain length. Please e-mail us with the specifics of your request and we will let you know if it's possible and/or if a fee applies.
Do you offer gift wrapping?
All jewelry orders are gift wrapped. Each item is packaged in plastic baggies to protect them from tarnishing and placed in white or kraft paper boxes with cotton padding and tissue paper.
Do you accept returns or exchanges?
We will only accept returns or exchanges within 14 days of the ship date that are accompanied with a valid Return Number. Please e-mail us at firstname.lastname@example.org to receive a Return Number.